Video conference maintenance

Description :

Non maintenance price listed The specific repair price depends on the degree of equipment damage

Repair scope (not limited to brands, can be repaired)

Video conferencing: video conferencing terminals, cameras, video conferencing MCUs, video conferencing boards, video conferencing power supplies, video conferencing fans, etc;

Network equipment: switches, routers, firewalls, VPN equipment maintenance, load balancing, video encoders, internet behavior management, engine modules, interface boards, gateways, IPS devices, wireless controllers, servers, power supplies, fan modules, etc

Service scope: Nationwide

repair failure

Machine error, machine repeatedly restarts, machine cannot restart, machine crashes, machine card logo, machine cannot enter the system, no power, no image, no sound, camera& Like& Head blue screen, splash screen, startup jitter, inability to power on, no signal during startup, no network connection issues, microphone unable to collect sound, severe poor picture quality, sound lag, echo or howling, automatic restart after use for a period of time, inability to make calls, remote& Control& Various faults such as device issues, ISDN module burnout, inability to send dual stream content, inability to enable multi-party conference function, etc

repair cycle

Mid to low end products take 2-5 working days, high-end equipment takes 5-10 working days, and the repair cycle for difficult faults is determined according to the actual situation

warranty service

Products that have been repaired in our company come with a default free warranty of three months for the same malfunction The warranty period can be extended (price negotiable)

free service

The company provides free testing for all customers' equipment without charging any testing fees. Even if the equipment is not repaired, no fees will be charged for the quoted price after testing. If the machine cannot be repaired or repaired due to various reasons such as severe damage, no fees will be charged

Service Process

(1) Contact us by phone to inquire about the specific type of malfunction, confirm the delivery address, and send the faulty machine to our company's repair center. The receptionist will register the repair order for you

(2) Our company's engineers will conduct preliminary inspections to determine the cause of the malfunction, the degree of damage, and thus determine the approximate repair period and corresponding repair costs

(3) The company will inform customers of the test results (free testing by our company) After quoting to the customer, wait for their message before proceeding to the next step

(4) After the customer confirms the repair, arrange for an engineer to repair the machine

(5) After repeated testing and inspection, confirm that the fault has been repaired and the test is stable, and notify the customer to pick up the machine The customer comes to our company for acceptance, payment, and pick-up of the machine, or after the customer makes payment, the machine is mailed to the customer If it cannot be repaired, no fees will be charged

Our company adheres to the principle of quality first and customer first, and wins customer satisfaction with high-quality technology and enthusiastic service. We welcome new and old customers to write, call, or come to the site for inspection and cooperation The company is willing to work hand in hand with new and old customers to achieve win-win cooperation and create a better future together!

AfterSalesService :